Security and Privacy Policy

At Welland Vale Plants Direct We understand the importance of online transaction security and adopt the very latest technologies to comply with all appropriate regulations and legislation, offering complete peace of mind.

Data Encryption

We utilises a 256-bit Rapid SSL (secure sockets layer) certificate to encrypt all transmitted data, ensuring that access or modification to sensitive information by third parties is not possible.

Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen

Secure Payment Processing (PayPal)

At Welland Vale Plants Direct we use PayPal’s secure hosted solution as our payment gateway. After you confirm your order with Welland Vale Plants Direct you will automatically be directed to PayPal’s secure server to ensure the best possible security when dealing with your payment details, after your payment process is complete paypal will automatically re-direct you back to the Welland Vale Plants Direct website. No payment details are handled or stored by Welland Vale Plants Direct. All payment details are handled in accordence with PayPal's Privacy Policy 

What Information you give us when shopping at Welland Vale Plants Direct

When you shop at Welland Vale Plants Direct, we collect information from you that we need to complete your purchase and arrange delivery. This information is held on a secure computer and is accessed only by authorised Welland Vale Plants Direct personnel.

This information includes:


Email address

Shipping or delivery address (if this is different from billing address)

Telephone Number

Details of products purchased

**Please note no payment details are stored by Welland Vale Plants Direct all transactions are taken on PayPal’s secure server. (See secure payment)

Personal Information Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

All personal information provided to us will be stored on our secure servers, which are both password and firewall protected, and all electronic transactions you made to us will be encrypted using SSL technology.

Data transmission over the internet, however, is inherently insecure, and we are unable to guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. However, we will never request for you to reveal your password to us, under any circumstances.

We use cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: and for a video about cookies visit

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Strictly necessary cookies - These cookies enable services you have specifically asked for.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies - These cookies collect anonymous information on the pages visited.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.


Functionality cookies - These cookies remember choices you make to improve your experience.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Targeting cookies or advertising cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Google Analytics

We rely on Google Analytics to study the use of by visitors. Google Analytics generates statistical information about the use of the web site via cookies. The generated information is used to create reports for analysis, which are stored by Google. You can view Google’s own privacy policy at the following location:

Email Addresses

We personally read all emails sent to us and we undertake to respond with 24 hours of receipt. Your email address is kept securely and is only used to answer your request.

Third Party Web Sites

The web site may contain links to other web sites. We take no responsibility for the content, privacy policies or practices of third party web sites.

Contact Us

If you have any queries regarding this security and privacy policy please do not hesitate to contact us.