Frequently Asked Questions

Questions (8) Answers (8) | Expand All
  • Who are Welland Vale Nurseries Ltd?
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      We are an established nursery that have been supplying quality plants to the wholesale sector for nearly 40 years. We have recently branched out online to offer the public top quality plants for great prices. For more information about our history and what we have planned for the future please follow this link. (Established Nursery since 1974)
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  • Can I place an order by phone?
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      Of course you can. We accept orders by telephone (01572 822729) Monday to Friday 8am-5pm and Saturday 8am-12pm. Please ring if you need any advice or even just to let us know your situation we stock a vast variety of plants that are not on our website.
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  • What are the ways I can pay?
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      Over the phone and through the website we accept payment by all major credit and debit cards. We also accept PayPal payments but only with online orders.
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  • What is your guarantee?
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      Our first guarantee is that we only supply top quality plants to all of our customers. That is the ethos that we have built the company over the last 40 years. The only standard of plants we supply are of garden centre quality but of course at a fraction of the price. We carefully inspect and pack all orders before dispatch, but we do accept that on the occasion; things go wrong.  We are very keen for this not to happen and in the unlikely event that it does, we want to ensure it is resolved as soon and as pain-free as possible.
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  • Can you only supply Hedging?
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      Not at all as a nursery we can get hold of pretty much anything the only reason we wouldn’t be able to supply a particular plant is that in some cases delivery wouldn’t be cost effective or it may be too delicate to survive the delivery process. If there is anything that you would like us to quote for please do not hesitate to contact us.
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  • What is the tallest hedging that you stock?
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      Generally onsite we stock hedging up to 6ft high but given 1-2 weeks’ notice we can source anything up to 21ft (6.5m) tall.
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  • How can I place an order?
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      You can place an order either through our website 24/7 or through the telephone (01572 822729) Monday to Friday 8am to 5pm and Saturday 8am to 12pm.
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  • How will my order get delivered?
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      Depending on the size of your order it will either come boxed or bagged through Citylink Tuesday to Friday 7:30am to 5:30pm or delivered to the kerbside on a pallet through Palletline Tuesday to Friday 9am to 5pm. (We do not deliver on a Monday of any week so we can ensure that your plants aren’t sat in adverse conditions over the weekend that might affect the condition that you receive your them in. We believe in as short a delivery time as possible so we can be totally sure on your order reaching you in perfect condition this is generally 1-2 days max. Saturday deliveries are possible but this would be at an extra cost than is stated on the website and is currently only available over the phone.
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